# I received a message asking for payment or information. Is it a scam?

Category: Security

URL: https://coopertradicao.empregare.com/en-us/ajuda/1555-i-received-a-message-asking-for-payment-or-information-is-it-a-scam

Updated: 2026-11-05

## Empregare never asks for

- Money, Pix, or fees for you to apply or be hired.
- Your password or the verification code sent to your phone or email.

The only payment on the site is for optional tools, like resume analysis, made within your account.

## Signs of a scam

- Request for payment for courses, uniforms, exams, or "registration fees."
- Urgency ("only today") and contact from an unknown number.
- Request for passwords, codes, or card information.

## Documents requested by the company

Companies may ask for documents during the selection process or hiring. Prefer to send them through questionnaires and hiring within Empregare. When in doubt, check your account to see if the request appears under **Needs you** or in the application.

## What to do

- Do not pay or send codes.
- If the message refers to an Empregare job, report it on the job posting under **Report this job**, with the reason **Fake Job / Scam** or **Job requires candidate payment**.
- If someone accessed your account, change your password and tap **Log out of other devices**.
- If you lost money, file a police report.